Aggregate suppliers time the dispute window tighter than ready-mix
This is worth knowing before it costs you a credit: on the aggregate side of the counter, the paper we've reviewed runs a shorter window and a harder line than most contractors expect from a ready-mix supplier.
Several aggregate suppliers' published terms of sale set a five-day window to dispute a charge, counted from the day you receive the invoice or the day the material is delivered, depending on the supplier. Order quantities up to ten percent over or under what's on the purchase order still count as filled under at least one supplier's terms, a tolerance most ready-mix contracts never spell out.
Our own paper backs this up, and in places the window runs even shorter. One supplier's printed contract terms give a buyer one business day after receiving material to file a written exception, or the claim is deemed waived. Another prints, on every one of 59 invoices we've reviewed from that account, a rule that any discrepancy not raised within 60 days of the invoice date will not be honored. At least one supplier's terms go further still: the buyer has no right to withhold, offset, or deduct a disputed amount from what it owes, in writing, in the contract. Holding back the disputed portion until it gets sorted out, the move a lot of contractors reach for instinctively, isn't available once that clause is signed.
The spread is wide: printed windows we've found run from one business day up to sixty, and most of what we've read sits in the days-to-weeks range, not hours. A monthly review, the same habit that already drives every TallySquared audit, drop last month's stack, get it checked, send what doesn't hold up, keeps you inside the windows measured in weeks. The tighter ones are a reason to know your terms before the next delivery, not after: no monthly habit reaches back far enough to save a claim that closes before the invoice is a week old.